January 22, 2011

Policies and Procedures Best Practice Guide - Property Management

Real Estate Excellence will be releasing a policies and procedures best practice guide for property management in 2011. If you have any questions about this service, please contact Stacey Holt stacey.holt@realestateexcellence.com.au

Below is a sample of topics covered in the best practice guide


Appraising Rental Property



Listing presentation



Completing the PAMD Form 20a



Lessor obligations



Listing the property for rent



Showing the property



Completing an entry condition report



Completing and understanding the General Tenancy Agreement



Tenancy applications and processing



Tenancy sign up procedures



Tenant obligations



Issuing of Notices



Bond lodgement



Rent payment methods



Arrears management



Smoke Alarm management



Pool Laws Management



Appointing Contractors and Tradespeople



Routine maintenance



Emergency maintenance



Lease renewals


Rent increases



Bond increases



Break lease



Change of shared tenancy



Tenant requests



Disaster Management



Dispute Resolution during the tenancy



Entry notices



Routine inspections



Reporting to the lessor



Reinspecting property after a routine inspection has been completed



Water



Rental property for Sale



Notice period for Breaches



Ending the tenancy lawfully



Terminating tenancies due to breach of agreement



Vacating



Bond Refunds





Bond Disputes



Dispute Resolution

Non Urgent Tribunal Applications



Urgent tribunal Applications



Completing Tribunal Documentation



Presenting in Tribunal



Ordering transcripts from tribunal



Appeals and Tribunal



Debts owing by tenants



Tenancy Databases



Abandonment



Lost management



Record keeping management



Filing management



Email management



Lessor communication



Tenant communication



Negotiation Tips



Follow up



Best practice completion of RTA documentation



Job Description examples



Time management

(C) Stacey Holt Real Estate Excellence provides best practice advice and services only.
http://www.realestateexcellence.com.au/

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