September 28, 2011

October Real Estate Excellence Member Update

Welcome to the October Edition of the Real Estate Excellence Member Update.  The following topics are covered in the next Member Edition which will emailed to Members on the 29th September 2011.


Industry Update


Platinum Elite Membership – Best Practice Forms

All Platinum Elite Members should have received the updated disk of current Real Estate Excellence best practice forms and information in the mail in Mid-September. Since the disks have been sent, the following forms have been created – if you require a copy, simply email Stacey Holt.


  • Monies owing above the bond (tenant letter)
  • Incident report for internal use by staff
  • QCAT Form 2 – Urgent Application – Termination/Rent arrears completed example
  • QCAT Form 2 – Non Urgent Application – Money owing above the bond completed example

There are now over 200 best practice forms and information available as part of Platinum Elite Membership.


As of September 11, Real Estate Excellence website has removed all files except Membership information from the website. This change is temporary. As most Members would be aware, the website did contain hundreds of documents; these documents were however open to the Public. As Real Estate Excellence continues to increase service and benefits to Membership, steps are being undertaken to make the site Login only for Members. The new login strategy will take some time to finalise.
Until this is launched in coming weeks, please email Stacey Holt for any information that you previously accessed on the site if required


Tenants using a Garage as a bedroom







Curtains and Blind Cord Laws









LICENSEE AND ADMINISTRATION best practice





Staff Safety and Office Security



Staff safety





Cash in the office


Residential SALES best practice





PAMD Form 22a series – Advertising



·       


Residential PROPERTY MANAGEMENT best practice





Maintenance and Educating Lessors





Investment Property Maintenance





Lessor Obligations to Maintain the Property


 Tenant's rights regarding maintenance




  



September 12, 2011

Mid September Real Estate Excellene Member Update

The Mid-September Edition of the Real Estate Excellence Member Update will be emailed to Members on Tuesday 12th September 2011.


Industry Update 




As of September 11, Real Estate Excellence website has removed all files except Membership information.  This change is temporary. As most Members would be aware, the website did contain hundreds of documents; these documents were however open to the Public. As Real Estate Excellence continues to increase service and benefits to Membership, steps are being undertaken to make the site Login only for Members. The new login strategy will take some time to finalise.



Until this is launched in coming weeks, please email Stacey Holt for any information that you previously accessed on the site.



Revised Social Media Policy (Real Estate Excellence)



Real Estate Excellence will no longer be providing as many updates through Twitter and Real Estate Excellence Facebook business pages such as Stacey Holt Real Estate Excellence and Real Estate Excellence Academy Pty Ltd.

The change of strategy will now mean that Real Estate Excellence Members will receive more information direct through the Facebook Members Only Group and also more information in the Twice Monthly Member Updates which are emailed to Members twice monthly.  If required in between the Member Updates, As It Happens Member Updates will be further utilised.

Members are requested to phone or email Stacey Holt for Member best practice advice as opposed to using Private Facebook Messages or Direct Messages through Twitter.



Facebook Members Only Group 



If you are on Facebook, please connect with Stacey Holt to be added to the Members Only Closed Group where important information and  updates will be posted in the future in addition to “As it happens” Member Updates via email as per the Membership Agreement.



Neighbourhood Dispute Resolution Act




Domain Name for Sale



Pool Register due date draws near


LICENSEE AND ADMINISTRATION best practice



Special Terms – Sales Contracts and Rental Agreements


Residential SALES best practice



PAMD Form 22a series – conjunctions


Residential PROPERTY MANAGEMENT best practice

When do Tenancy documents have to be given to the Prospective Tenant? Email


Stacey Holt - Director
REAL ESTATE EXCELLENCE ACADEMY PTY LTD                                               
www.realestateexcellence.com.au

September 11, 2011

Real Estate Excellence Social Media Policy

Real Estate Excellence will no longer be providing as many updates in General through Twitter and Real Estate Excellence Facebook business pages such as Stacey Holt Real Estate Excellence and Real Estate Excellence Academy Pty Ltd.

The change of strategy will now mean that Real Estate Excellence Members will receive more information direct through the Facebook Members Only Group and also more information in the Twice Monthly Member Updates which are emailed to Members twice monthly.

Members are requested to phone or email Stacey Holt for Member best practice advice as opposed to using Private Facebook Messages or Direct Messages through Twitter. Thank you.
If you are not a Member and would like more information please email stacey.holt@realestateexcellence.com.au - Membership starts from only $11 per week for up to 10 staff (Bronze Agency Membership)

www.realestateexcellence.com.au

Real Estate Excellence Best Practice Forms and Information

Real Estate Excellence Best Practice Forms and Information

Platinum Elite Member Benefit

All of Real Estate Excellence Best Practice forms and information listed below are provided to Platinum Elite Members via disk. New forms as created will be advised in Member updates.

The Disk provided to Members has three categories with sub folders within;

·        Employer/Management Documents

·        Property Management Residential

·        Residential Sales

(Folder) Employer - Management Documents

Subheading Folders and Contents

·        Employment Letters

Annual Leave Application Form
Employment Records
Letter of engagement full time – part time
Employment Records for Leave
Letter of Final warning
Letter of first or second warning
Letter of successful probation
Letter of termination
Letter of termination – serious misconduct
Letter of termination with notice
Letter of unsuccessful probation
Template for record meetings
Parental Leave Employee Checklist
Parental Leave Employer Checklist
Parental Leave notification form
Roster Template
Timesheet
Weekly time and wages record



·        Licensee General Information

Interview questions – Property Management
Interview Questions – Sales
Article – Licensees that was then, this is now
Social Media Policy Template
Fact Sheet  - Statutory paid parental leave
Article – Stronger Anti-Discrimination legislation





·        OFT General Requirements

Complaints Handling requirements
Complaints Register
Complaint letter attachment (as required)
Employment Register
Public Notice about Code of Conduct (as required)
Article – when a registration certificate is required

·        PAMD Codes of Conduct

o   Auctioneers
o   Real Estate Agents
o   Resident Letting Agents


 
(Folder) Property Management Residential

Subheading Folders and Contents

·        Acknowledgement and Consent Forms



o   Appointment Form (for lessor) – Management Agreement Copy
o   Consent for Open Homes – Tenant
o   Electronic Consent – Tenant
o   Key Procedures and the RTA Form 17a – Tenant – sign up
o   No Pool Safety Certificate – for Tenants – units only
o   Pool Safety Certificate acknowledgement – for Tenants
o   Tenancy Documents – Tenant acknowledgement – sign up
o   Tenancy sign up presentation – for tenants (only used if Real Estate Excellence sign up CD is being used)
o   Use of photos or images for Advertising – Tenant


·        Cover Letters


o   Entry Notice Cover Letter
o   Form 11 – Rent Arrears Cover Letter (Tenants)
o   Cover Letter Vacate Letter to Tenant
o   Cover letter to Lessor – Entry Condition Report and Tenancy Agreement
o   Tenant vacating letter (to lessor)

·        Example RTA Notices and Forms


o   Form 11
§  Breaching Special Term – Smoking inside the property
§  Illegal use of the premises – drugs
§  Illegal use of the premises -  smoke alarms
§  Noise complaint
§  Not keeping the premises clean
§  Pets kept inside the premises
§  Rent arrears
§  Unapproved Pets
o   Form 12
§  Rent arrears
o   PAMD Form 20a Example
o   Form 6 – Change of Shared Tenancy (from the RTA)


·        General Agency and PM Best Practice Forms


o   Break lease agreement (Tenant)
o   Lease renewal instruction form (Lessor)
o   New Agency taking over Management
o   Non Return of Entry Condition Report (Tenant)
o   Open homes booking form
o   Public Liability  details update request and Landlord Insurance recommendation (Lessor) – annual letter
o   Rental Reference to other agency
o   Tenancy Application Form
o   Tenancy application processing form
o   Tenant information – fire evacuation plan (to be used at sign up)
o   Termite and Building Inspection recommendation letter (Lessor) – annual letter
o   Transfer (Assignment) Letter (when selling rent roll) * contact Stacey Holt for more advice if required
o   Weekly Planner – Time Management Plan

·        Maintenance and General Inspections


o   Lessor wishing to undertake own maintenance
o   Lessor wishing to use own Contractors for maintenance
o   Lessor failure to attend to maintenance
o   Maintenance Request form – also to be used as an Emergency Maintenance record form
o   Routine inspection cover letter (Lessor)
o   Routine Inspection Report
o   Routine Maintenance Policy
§  For agencies
§  For lessors
§  For  Tenants

·        New Business


o   Appraisal Cover page
o   Attachment to the Management Agreement (fees, commissions, expenses)
o   BDM weekly report
o   CMA template
o   Listing Form
o   PAMD Form 20a – explanatory notes for lessor
o   Rental Appraisal cover letter
o   Script and tips for new business


·        PM General Information


o   Anti-Discrimination in Rental Property
o   Cleaning Guidelines – Drug Labs
o   Digital TV
§  Information for landlords
§  Information for tenants
o   Drug Labs in Property – what to look for
o   Managing General Tenancies – Useful book for Property Managers
o   Pool Safety Laws – A quick fact sheet
o   Pool Safety Laws – Information Sheet for Lessors
o   Pool Safety Laws – An overview
o   QCAT application checklist
o   Tips for pool owners, landlords and real estate agents
o   Unit with no onsite management – Fire Safety Requirements
o   Pool safety laws and rental property
o   Tips for inspecting decks and balconies

·        Real Estate Excellence Information Sheets (Best Practice)

o   Break leases
o   How many properties can one property manager manage
o   Inviting the tenant to the final inspection
o   Minimum period before rent can be increased
o   Negotiating tenancies on behalf of the lessor
o   Payment of rent by electronic transaction
o   Property Management Best Practice Questions and Answers
o   Rent increase from one fixed term to another
o   Rental bonds
o   Rental property and advertising special terms
o   Rentals property Inspections – Tips for every Property Manager
o   Smoke Alarms – Risk Management and Best Practice
o   Tenancy Applications – Begin with the end in mind
o   The downside of tenancy database law
o   The importance of passing on maintenance and risk to the landlord
o   Water charging and Rental Property
o   What happens to declined tenancy applications
o   When Tenancy Documents must be given to new tenants
o   Where does the responsibility lie – termite inspections

·        RTA Fact Sheets

o   Direct deposit authorisation form
o   Abandonment
o   Allowing time when serving notices
o   Continuing a Fixed Term Agreement
o   Dispute resolution services
o   Domestic violence
o   Ending a tenancy agreement
o   Entry and privacy
o   Frequently asked questions
o   General tenancy agreement
o   Goods and Documents left behind
o   Natural disasters
o   Rent payments and Holding Deposits
o   Rental premises – use, condition and repairs
o   Renting in Queensland
o   Share homes, co tenancies and sub letting
o   Smoke alarms
o   Tenancy databases
o   Water charging
o   Form 17a – RTA “Green Book” – The Information Statement

All RTA Forms can be downloaded from the RTA website www.rta.qld.gov.au

QCAT Forms can be downloaded from the QCAT website www.qcat.qld.gov.au

(Folder) Residential Sales

Subheading Folders and Contents

·        Acknowledgment Forms


o   Community Title Unit Contract Acknowledgement (Buyer)
o   Consent to use Electronic Communications
o   House and Land Contract Acknowledgement (Buyer)
o   No pool safety certificate (Buyers and Bidders)
o   Pool Safety Certificate (Buyers and Bidders)
o   Sales Listing Appointment Copy (Seller)

·        General Sales Agency Best Practice Forms

o   Advertising Expenditure Approval Form (Seller)
o   Advertising proof approval (Seller)
o   Advertising headline examples
o   Change of price instruction form (Seller)
o   Getting to know the buyer enquiry form
o   Getting to know the seller enquiry form
o   Incoming producing and non-income producing activities
o   Tips for assisting sellers who are unrealistic about price

·        Listing Forms

o   Agency statement to seller prior to listing property for Sale
o   Attachment to the Sales Agreement (Seller)
o   Neighbourhood Dispute Resolution information – tree and fencing laws
o   PAMD Form 22a – Best Practice example
o   Pool safety laws when selling property
o   Sales listing appointment copy (Seller)
o   The sustainability Declaration – Information for Sellers
o   Sustainability Declaration Reference Guide (Sellers)
o   The Sustainability Declaration as at 11th September 2011

For information about sustainability and pool safety laws visit www.dlgp.qld.gov.au


For information about Membership, visit www.realestateexcellence.com.au