tag:blogger.com,1999:blog-60089695888803102172024-03-14T07:50:50.915+10:00Stacey Holt (Real Estate Excellence Academy)Stacey Holt (Real Estate Excellence Academy) Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.comBlogger331125tag:blogger.com,1999:blog-6008969588880310217.post-35005805494108580042014-10-08T19:49:00.003+10:002014-10-08T19:49:43.898+10:00Platinum membership and the PME system<iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/UDCgvw4Y78s" width="480"></iframe><br />Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com1tag:blogger.com,1999:blog-6008969588880310217.post-44388047553046465402014-10-08T19:49:00.001+10:002014-10-08T19:49:05.031+10:00Membership induction Platinum or Platinum PME membership<iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/_-sR2AI-g0A?list=UUcio5Q5ti1bySmf8x7pL93Q" width="480"></iframe><br />Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-36479322596195377062014-08-29T19:19:00.001+10:002014-08-29T19:19:48.257+10:00My blog page has now movedMy blog page is now at <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a><br />
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thank you Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com2tag:blogger.com,1999:blog-6008969588880310217.post-41935638498496321462014-06-17T09:22:00.002+10:002014-06-17T09:22:57.733+10:00Property Management training #Brisbane<br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></div>
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<em><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">6 courses in the programme; complete them all or just one - your choice</span></strong></em></div>
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<br /></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="text-decoration: underline;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></span></span></strong></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="text-decoration: underline;"></span><br /></span></span></strong></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue 8th August 2014 - The Gabba, 411 Vulture Street, East Brisbane</span></strong></div>
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<br /></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em><span style="mso-fareast-font-family: "Times New Roman";">The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </span></em></span></span></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Management of tenancies (course 3)</span></strong></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Maintenance – routine and emergency procedures and risk management</span></span></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Appointing Contractors</span></span></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Entry provisions </span></span></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Routine inspections - tips on how to carry out</span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;">FREE parking at the venue - dress standards apply for the <strong>QLD Cricketers Club</strong></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><strong>Please email Stacey.holt@realestateexcellence.com.au for the dress standards if required</strong><strong>.</strong></span></span></div>
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<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Morning tea included - please advise any special dietary requirements</span></strong></span></div>
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<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-size: x-small;"><br /></span></strong></span></div>
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<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-size: x-small;">More information here <a href="http://www.eventbrite.com.au/e/brisbane-pm-career-development-3-maintenance-inspections-and-contractors-registration-11082781899?aff=eorg">http://www.eventbrite.com.au/e/brisbane-pm-career-development-3-maintenance-inspections-and-contractors-registration-11082781899?aff=eorg</a></span></strong></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-12417245246452714762014-06-17T09:21:00.002+10:002014-06-17T09:21:59.591+10:00Property Management training #Townsville<br />
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></strong></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
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<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue - Jupiters Casino Sir Leslie Thiess Drive, Townsville</span></strong></div>
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<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em><span style="mso-fareast-font-family: "Times New Roman";">The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </span></em></span></span></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>The Foundation </strong></span></span></div>
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">What is Property Management Excellence?</span></span></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding QCAT, RTA and the OFT </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding key documentation used in tenancy such as the General Tenancy Agreement and the Management Agreement </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding the legislative duty to the lessor and tenant </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Vital risk management procedures and why </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Landlord disclosure and landlord obligations under the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Tips for succeeding in property management </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Where do the laws come from?</span></span></div>
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<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Time management tips</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Email etiquette</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Using the right language</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to study and use the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to find QLD legislation</span> </span></span></div>
</li>
</ul>
<div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;">More information here <a href="http://www.eventbrite.com.au/e/townsville-pm-career-development-the-foundation-registration-11967403827?aff=eorg">http://www.eventbrite.com.au/e/townsville-pm-career-development-the-foundation-registration-11967403827?aff=eorg</a></span></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-1285988510074435142014-06-17T09:20:00.003+10:002014-06-17T09:20:50.524+10:00Property Management training #Bundaberg<br />
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue - Burnett Riverside, Quay Street, Bundaberg</span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em><span style="mso-fareast-font-family: "Times New Roman";">The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </span></em></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>The Foundation </strong></span></span></div>
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">What is Property Management Excellence?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding QCAT, RTA and the OFT </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding key documentation used in tenancy such as the General Tenancy Agreement and the Management Agreement </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding the legislative duty to the lessor and tenant </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Vital risk management procedures and why </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Landlord disclosure and landlord obligations under the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Tips for succeeding in property management </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Where do the laws come from?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Time management tips</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Email etiquette</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Using the right language</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to study and use the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to find QLD legislation</span> </span></span></div>
</li>
</ul>
<div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;">More information here <a href="http://www.eventbrite.com.au/e/bundaberg-pm-career-development-the-foundation-registration-11952455115?aff=eorg">http://www.eventbrite.com.au/e/bundaberg-pm-career-development-the-foundation-registration-11952455115?aff=eorg</a></span></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com2tag:blogger.com,1999:blog-6008969588880310217.post-46313512159904419462014-06-17T09:19:00.002+10:002014-06-17T09:19:53.294+10:00Property Management training #Rockhampton <div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue - CQ Leagues Club, Lion Creek Road, Wandal</span></strong></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em><span style="mso-fareast-font-family: "Times New Roman";">The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </span></em></span></span></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>The Foundation </strong></span></span></div>
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">What is Property Management Excellence?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding QCAT, RTA and the OFT </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding key documentation used in tenancy such as the General Tenancy Agreement and the Management Agreement </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding the legislative duty to the lessor and tenant </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Vital risk management procedures and why </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Landlord disclosure and landlord obligations under the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Tips for succeeding in property management </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Where do the laws come from?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Time management tips</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Email etiquette</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Using the right language</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to study and use the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to find QLD legislation</span> </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;">More information here <a href="http://www.eventbrite.com.au/e/rockhampton-pm-career-development-the-foundation-registration-11879910131?aff=eorg">http://www.eventbrite.com.au/e/rockhampton-pm-career-development-the-foundation-registration-11879910131?aff=eorg</a> </span></span><span style="mso-fareast-font-family: "Times New Roman";"><br /></span></div>
</li>
</ul>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com1tag:blogger.com,1999:blog-6008969588880310217.post-1088345590359552002014-06-17T09:18:00.001+10:002014-06-17T09:18:36.386+10:00Property Management training #Cairns<br />
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue - Shang Ri La Hotel, The Pier, Cairns </span></strong></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em><span style="mso-fareast-font-family: "Times New Roman";">The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </span></em></span></span></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>The Foundation </strong></span></span></div>
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">What is Property Management Excellence?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding QCAT, RTA and the OFT </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding key documentation used in tenancy such as the General Tenancy Agreement and the Management Agreement </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding the legislative duty to the lessor and tenant </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Vital risk management procedures and why </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Landlord disclosure and landlord obligations under the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Tips for succeeding in property management </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Where do the laws come from?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Time management tips</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Email etiquette</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Using the right language</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to study and use the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to find QLD legislation</span> </span></span></div>
</li>
</ul>
<div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial;">More information here <a href="http://www.eventbrite.com.au/e/cairns-pm-career-development-the-foundation-registration-11925895675?aff=eorg">http://www.eventbrite.com.au/e/cairns-pm-career-development-the-foundation-registration-11925895675?aff=eorg</a></span></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-8972609035885605452014-06-17T09:17:00.001+10:002014-06-17T09:17:36.052+10:00Property Management training #Mackay<div align="center" style="line-height: 115%; text-align: center;">
<span style="color: black; font-family: "Calibri","sans-serif"; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <strong>Property Management Career Development</strong></span></span></span></div>
<div align="center" style="line-height: 115%; text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></div>
<div align="center" style="text-align: center;">
<strong><span style="color: black; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Designed for newcomers to the industry and also great for the experienced as a refresher</span></span></strong></div>
<div align="center" style="text-align: center;">
<strong><span style="color: black; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Venue - Ocean International, Bridge Road, Mackay</span></span></strong></div>
<div align="center" style="text-align: center;">
<strong><span style="color: black; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></span></strong></div>
<div align="center" style="text-align: center;">
<span style="color: black; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <em>The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency. </em></span></span></span></div>
<div align="center" style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="color: black; line-height: 115%;"> </span><strong><span style="color: black; line-height: 115%; mso-bidi-font-family: Arial;">The Foundation </span></strong></span></span></div>
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">What is Property Management Excellence?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding QCAT, RTA and the OFT </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding key documentation used in tenancy such as the General Tenancy Agreement and the Management Agreement </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Understanding the legislative duty to the lessor and tenant </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Vital risk management procedures and why </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Landlord disclosure and landlord obligations under the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-font-kerning: 12.0pt; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Tips for succeeding in property management </span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-bidi-font-family: +mn-cs; mso-fareast-font-family: +mn-ea; mso-font-kerning: 12.0pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Where do the laws come from?</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Time management tips</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Email etiquette</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Using the right language</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span style="color: black; line-height: 115%; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to study and use the RTRA Act</span></span></div>
</li>
<li style="color: black; font-style: normal; font-weight: normal;"><div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span><span><span style="color: black; font-family: "Calibri","sans-serif"; line-height: 115%; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">How to find QLD legislation</span> </span></span></span></div>
</li>
</ul>
<div style="color: black; font-style: normal; font-weight: normal; line-height: 115%; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;">
<span><span><span style="color: black; font-family: "Calibri","sans-serif"; line-height: 115%; mso-bidi-font-family: Arial;">More information here <a href="http://www.eventbrite.com.au/e/mackay-pm-career-development-the-foundation-registration-11952250503?aff=eorg">http://www.eventbrite.com.au/e/mackay-pm-career-development-the-foundation-registration-11952250503?aff=eorg</a></span></span></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-59940733262149303442014-06-17T09:16:00.000+10:002014-06-17T09:16:02.223+10:00 Property Management Training #Gladstone<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="font-family: arial,helvetica,sans-serif;"> </span><strong>Property Management Training</strong></span></span></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">2nd July - Rydges Gladstone, Goondoon Street, Gladstone</span></strong></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="margin: 0cm 0cm 0pt; text-align: center;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><strong>The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency.</strong> </span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span><span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">The forum presented by Stacey Holt will cover the following; </span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> <span style="mso-fareast-font-family: "Times New Roman";">How the Property Occupations Act and the Agents Financial Administration Act impact property management and what property managers need to know about the new laws that have passed but are not yet in effect.</span> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">The proposed changes to the RTRA Act regarding minimum housing standards and how they impact lessors and tenants.</span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span><span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">The top ten myths in property management.</span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> * Note - the original advertised program for training has changed to the above content</span></div>
<div style="text-align: center;">
<span style="font-family: Arial; font-size: x-small;"><br /></span></div>
<div style="text-align: center;">
<span style="font-family: Arial; font-size: x-small;">More information here</span></div>
<div style="text-align: center;">
<span style="font-family: Arial; font-size: x-small;"><a href="http://www.eventbrite.com.au/e/gladstone-property-management-training-registration-11474724209?aff=eorg">http://www.eventbrite.com.au/e/gladstone-property-management-training-registration-11474724209?aff=eorg</a> </span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-79437181753372609642014-06-17T09:15:00.001+10:002014-06-17T09:15:17.457+10:00Property Management Training Fraser Coast<br />
<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></strong></span><br />
<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-size: x-small;"><br /></span></strong></span><br />
<span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-size: x-small;"><br /></span></strong></span><br />
<div style="text-align: center;">
<strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">27th June 2014 - Maryborough RSL</span></strong></div>
<div style="text-align: center;">
<strong><span style="font-family: Arial; font-size: x-small;"><br /></span></strong></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <span style="mso-fareast-font-family: "Times New Roman";"><strong>The focus of every Real Estate Excellence training & education forum is on best practice, the legislation & management of risk for your agency</strong></span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="mso-fareast-font-family: "Times New Roman";"><strong>.</strong> </span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span><span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">The forum presented by Stacey Holt will cover the following; </span></span></div>
<div style="text-align: center;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <span style="mso-fareast-font-family: "Times New Roman";">How the Property Occupations Act and the Agents Financial Act impact property management and what property managers need to know about the new laws that have passed but are not yet in effect.</span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="mso-fareast-font-family: "Times New Roman";"><br /></span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"> <span style="mso-fareast-font-family: "Times New Roman";">The proposed changes to the RTRA Act regarding minimum housing standards and how they impact lessors and tenants.</span></span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><span style="mso-fareast-font-family: "Times New Roman";"><br /></span></span></span></div>
<div style="text-align: center;">
<span style="mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">The top ten myths in property management.</span></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> </span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"> * Note - the original advertised program for training has changed to the above content</span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;"><br /></span></div>
<div style="text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Register here</span></div>
<div style="text-align: center;">
<a href="http://www.eventbrite.com.au/e/fraser-coast-property-management-training-registration-11244650051?aff=eorg"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">http://www.eventbrite.com.au/e/fraser-coast-property-management-training-registration-11244650051?aff=eorg</span></a> </div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-60057835251429527562014-05-25T11:11:00.001+10:002014-05-25T11:11:36.773+10:00June 2014 Real Estate Excellence Member Update
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<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse; border-image: none; border: currentColor; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184;">
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<b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;">Contents of the Real Estate Excellence June Member Update 2014</span></b></div>
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;">Emailed to members the first week of June and uploaded online at <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></b></div>
</td>
</tr>
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<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;">Member information update</span></div>
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<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;"> </span></div>
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<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;">Member online for Platinum PME, Platinum and PME
members</span></div>
<div style="line-height: normal; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;"> </span></div>
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Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-27424017933331925242014-05-13T16:41:00.001+10:002014-05-13T16:41:19.112+10:00Test your doormat: the reasonable landlord and harm to others<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">In brief - High standard placed on a "reasonable person" to foresee risks</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">In the case <a href="http://www.austlii.edu.au/cgi-bin/sinodisp/au/cases/nsw/NSWCA/2014/80.html?stem=0&synonyms=0&query=Dillon%20Hair"><span style="color: black; text-decoration: underline;"><em><span style="color: #0066cc; text-decoration: underline;">Dillon v Hair</span></em><span style="color: #0066cc; text-decoration: underline;"> [2014] NSWCA 80</span></span></a>, the NSW Court of Appeal recently affirmed the decision of a NSW District Court judge in finding a landlord liable to their property agent for placing an outdoor mat inside the front door of a recently vacated house, causing the agent to fall and sustain injury.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Tenant gives notice to vacate premises and landlord prunes trees at premises</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Jann and Harry Dillon owned a property at Katoomba in New South Wales. They retained Margaret Hair of Century 21 as their agent to manage the tenancy of the property.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">In April 2010, the tenant at the time gave notice that she wished to vacate the premises. The tenant told Ms Hair that she would vacate possession on 21 May 2010 and had booked removalists for 14 May 2010. In order for the removalists to gain access to the property, the tenant asked Ms Hair to arrange pruning of some trees. Ms Hair conveyed this request to Mr and Mrs Dillon, with Mr Dillon attending to the pruning himself.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Landlord places mat on polished floorboards inside doorway of premises</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">The tenant gave evidence that after 14 May 2010, she returned to the premises for a "big clean up" so that the premises were in a suitable condition for the final inspection. When she entered the front door, she saw that a mat had been placed on the inside of the doorway.</span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><br /></span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">The tenant assumed, and it was accepted by the primary judge, Elkaim J, that Mr Dillon placed the mat at the door, on the polished floorboards, to avoid tracking dirt into the clean premises.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Real estate agent suffers fall when mat slides out from underneath her</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">When the tenant returned to the premises on 21 May 2010 for the final inspection with Ms Hair, she noticed that the mat was still in place by the front door. After Ms Hair and the tenant had walked through the premises, the tenant stepped on the mat to leave, without incident.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Ms Hair gave evidence that she followed the tenant and stepped on the mat, when it slid from underneath her, causing her to fall heavily onto her left knee.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Real estate agent commences proceedings against landlords and former tenant</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Ms Hair commenced proceedings against the owners, Mr and Mrs Dillon, as well as the former tenant, alleging that both parties were negligent in:</span></div>
<div style="text-align: justify;">
</div>
<ul>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Placing the mat on polished floor boards near the entrance in circumstances where the mat was liable to slip</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Failing to ensure that the mat had a non-slip backing</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Failing to warn Ms Hair that the mat was slippery and dangerous on polished floorboards</span></li>
</ul>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Foreseeable risk under the <em>Civil Liability Act</em></strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Ms Hair relied on <a href="http://www.austlii.edu.au/au/legis/nsw/consol_act/cla2002161/s5b.html"><span style="color: black; text-decoration: underline;"><span style="color: #0066cc; text-decoration: underline;"> section 5B</span></span></a> of the <a href="http://www.austlii.edu.au/au/legis/nsw/consol_act/cla2002161/"><span style="color: black; text-decoration: underline;"><em><span style="color: #0066cc; text-decoration: underline;">Civil Liability Act</span></em><span style="color: #0066cc; text-decoration: underline;"> 2002</span></span></a>, arguing that a person will be found to be negligent in failing to take precautions against a risk of harm where:</span></div>
<div style="text-align: justify;">
</div>
<ul>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the risk was foreseeable</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the risk was not insignificant</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">in the circumstances, a reasonable person in the person's position would have taken those precautions</span></li>
</ul>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Precautions against a risk of harm</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">In determining whether a reasonable person would have taken precautions against a risk of harm, the Act specifies that the court must consider, amongst other relevant things:</span></div>
<div style="text-align: justify;">
</div>
<ul>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the probability that the harm would occur if care were not taken</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the likely seriousness of the harm</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the burden of taking precautions to avoid the risk of harm</span></li>
<li><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">the social utility of the activity that creates the risk of harm</span></li>
</ul>
<div style="text-align: justify;">
<strong> <span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Risk of unsecured mat slipping found to be foreseeable</span></strong></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><br /></span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Judge Elkaim of the District Court of NSW found in favour of Ms Hair as against Mr and Mrs Dillon but not as against the tenant. Judge Elkaim was satisfied on the evidence that the risk of an unsecured mat slipping while on polished floorboards presented a foreseeable risk that Mr and Mrs Dillon should have appreciated and sought to avoid the risk, by either not placing the mat on polished floorboards, leaving it outside or placing non-slip material underneath it.</span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><br /></span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Landlords appeal to NSW Court of Appeal</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Mr and Mrs Dillon appealed to the NSW Court of Appeal, arguing that an occupier is not required to make premises perfectly safe, but safe to the standard of a reasonable occupier.</span></div>
<div style="text-align: justify;">
</div>
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">They also sought to argue that the mere fact of slipping was not sufficient to establish that a surface was slippery - rather, Ms Hair was required to show that the surface was unreasonably slippery.</span><br />
<br /><br />
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">In considering whether the primary judge erred in his decision, the Court of Appeal (Macfarlan JA, Emmett JA and Tobias AJA) was asked to consider, notwithstanding that the risk of harm was foreseeable and the risk not insignificant, whether in the circumstances a reasonable person in the position of the owners would have taken any precautions.</span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><br /></span></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;"><strong>Court of Appeal upholds District Court decision</strong></span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">The Court of Appeal held that it was open to the primary judge to find that a reasonable person in the position of Mr Dillon, having "the knowledge of the condition of the underside of the mat" would have taken necessary precautions before placing the mat on polished floorboards.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">The suggested steps to avoid such an incident included, obviously, not placing the mat in such a position where it could slide and secondly, affixing an anti-slip product to the bottom of the mat.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">A "reasonable person" must be able to foresee risks and take appropriate precautions</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">The decision, whilst based on its unique factual scenario and the evidence of Mr Dillon in which he unequivocally conceded that the "rubbery" bottom side of the mat had become hard over the years due to its exposure to the weather, places a relatively high standard on the "reasonable person" to foresee risks and take appropriate precautions.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 10pt;">Although the circumstances of this case involved the relationship of a landlord and agent and were specific to the facts, it could equally apply to a guest at one's own home, given the essential element of occupation potentially exposing public liability insurers to a raft of claims.</span></div>
<div style="text-align: justify;">
<br /></div>
<div style="text-align: justify;">
<span style="font-family: arial,helvetica,sans-serif; font-size: 10pt;">Source <a href="http://www.lexology.com/">www.lexology.com</a> Article by <span style="font-weight: bold;"><a class="buttonbar" href="http://www.mondaq.com/content/author.asp?article_id=311676&author_id=882890" rel="nofollow" title="View this authors profile"><span style="text-decoration: underline;">Debbie Kaminskas</span></a> </span><strong><a class="company" href="http://www.mondaq.com/content/company.asp?article_id=311676&company_id=2106" title="View CBP Lawyers Profile"><span style="text-decoration: underline;"><span style="color: #0066cc; text-decoration: underline;">CBP Lawyers</span></span></a></strong></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-34679809341735000362014-05-08T15:43:00.002+10:002014-05-08T15:43:40.147+10:00Landlord charged over fatal gas explosion that killed a tenant<span style="font-family: Arial, Helvetica, sans-serif;">A Northland home owner charged after a young woman died in a gas explosion has pleaded guilty to charges relating to the woman's death.</span><br />
<span style="font-family: Arial;"><br /></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Peter John McLeod, 73, appeared in Whangarei District court today and admitted charges of undertaking an unauthorised gas fitting, failing to take all practicable steps to ensure that gas appliances were safe and completing gas work where not authorised to do so.</span><br />
<br /><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Energy Safety, which is part of WorkSafe NZ, laid the charges following the death of Lesley Anita Wehi-Jack, 19, who died in Middlemore Hospital on February 12 last year.</span><br />
<br /><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Ms Wehi-Jack was critically injured, suffering burns to 70 per cent of her body, when she entered the Ruakaka house she was renting in Tamure Dr and a gas appliance exploded. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">She had been in the home little over a week at the time. The force of the explosion rocked neighbouring homes.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">A coroner's inquest into Ms Wehi-Jack's death had been due to get underway today, but has been postponed. </span><span style="font-family: Arial, Helvetica, sans-serif;">McLeod will be sentenced next month.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Ms Wehi-Jack had just arrived home from work about 8.30pm and opened the door when the explosion ripped through her house. Badly burned, she managed to get outside the house where she was helped by neighbours who doused her with a garden hose. She was rushed to Northland Base Hospital in a serious condition but died surrounded by family less than 24 hours later.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Nearby resident Jill Russell, 79, said she heard "a huge bang from about a mile away".</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">She ran outside and saw flames shooting through the roof.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Mrs Russell saw Ms Wehi-Jack outside the house with burns to her face and her clothes torn, and went to her aid.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">"It was terrible," Mrs Russell said.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">At the time, specialist fire investigator Craig Bain said the explosion resulted from a faulty gas appliance in the kitchen area and called in an energy-safety inspector from Wellington and a gas-fire investigation specialist from Auckland to help examine the scene.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"> - </span><a href="http://www.northernadvocate.co.nz/" target="_blank"><span style="font-family: Arial, Helvetica, sans-serif;">NORTHERN ADVOCATE</span></a> </div>
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source <a href="http://www.nzherald.co.nz/">http://www.nzherald.co.nz</a> May 8th 2014</div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-785053701043416512014-04-30T11:14:00.002+10:002014-04-30T11:14:10.430+10:00Real estate advertisements – a focus on price, location and title<div style="line-height: normal; margin: 0cm 0cm 12pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Real estate does not sell itself. Properties are advertised for sale on websites, on signs, in newspapers and in brochures to attract potential purchasers.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Real estate advertisements must comply with the Australian Consumer Law which prohibits </span><i><span style="color: black;">false or misleading representations</span></i><span style="color: black;"> in connection with the </span><i><span style="color: black;">promotion of the sale of land</span></i><span style="color: black;">, with a focus on –</span></span></div>
<div style="font-style: normal; font-weight: normal; line-height: normal; margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt;">the <i>nature of the</i> <i>interest</i> [title] in the land;</span></div>
<div style="font-style: normal; font-weight: normal; line-height: normal; margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt;">the <i>price</i> payable for the land;</span></div>
<div style="font-style: normal; font-weight: normal; line-height: normal; margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt;">the <i>location</i> of the land;</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Section 152 (1) makes contravention a criminal offence. Section 30 (1) is in the same terms, but with a civil pecuniary penalty. And section 18 (1) contains a broad prohibition against </span><i><span style="color: black;">misleading conduct</span></i><span style="color: black;">.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Two recent decisions of the Supreme Court of Western Australia, eight days apart, provide a guide as to how the Australian Consumer Law applies to advertising real estate for sale with a focus on price, location and title representations.</span></span></div>
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<strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Misrepresentations on location and price</span></span></strong></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Barr and Standley is a reputable and long established real estate agency based in Bunbury, WA. Consumer Protection WA laid criminal charges under section 152 (1) Australian Consumer Law against the partners of Barr and Standley over two property sales advertisements placed on a real estate website. The first was for a false or misleading representation as to location, the second price.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">They were acquitted by the magistrate after a trial at Bunbury. The appeal by Consumer Protection WA was refused by the Supreme Court of Western Australia, Criminal Division, for the reasons given by Justice Allanson in </span><i><span style="color: black;">Commissioner for Consumer Protection v Standley</span></i><span style="color: black;"> [2014] WASC 45.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Location</span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The first website advertisement was for the sale of ‘47 Hardwick Street, Harvey, WA 6220’. The use of ‘Harvey’ was deliberate, even though the property was located in a township of Cookernup, 12 km from the township of Harvey, because Harvey was a significant and well-known town, while Cookernup was not. Consumer Protection WA alleged that naming Harvey as the location was a false representation.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Court examined the website page and found that ‘the address cannot be separated from the other information on the page’. In particular, the Google map on the page will direct the user to the correct location even though it is described as in ‘Harvey’ at the top of the page. Therefore, given that the consumer can do an internet search for a property at leisure, the Court concluded that the location was not false or misleading to the ‘reasonable consumer’.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Comment</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">: Use the actual address, and add ‘near Harvey’ to avoid problems.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Price</span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;"> The second website advertisement was for the sale of a property at Pelican Point in the ‘price range $1.5 million to $2.5 million’. This was allegedly misleading because the seller was not prepared to sell at a price of less than $2.2 million.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Court said that in the absence of evidence about an adverse reaction from the target audience or advertising practice, it was wrong to assume that ‘the target audience for that internet advertisement’ would have understood the price range ‘to represent that the seller would accept or consider offers in the lower part of the range’. Therefore, it was not false or misleading.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Comment</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">: If the price was advertised only as $1.5 million, it would have been underquoting and therefore be misleading. Advertising a price range avoids this problem.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Conclusion</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">: Consumer Affairs WA failed to prove that the advertisements were false or misleading.</span></span></div>
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<strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Misrepresentations on title and price; and misleading conduct</span></span></strong></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Bryan and Patricia Susilo were </span><i><span style="color: black;">not</span></i><span style="color: black;"> real estate agents, and were </span><i><span style="color: black;">not</span></i><span style="color: black;"> promoting the sale of property for a cash price on standard terms. They were real estate investor novices who promoted Rent to Buy arrangements to sell property to ‘people who wanted to purchase a home but had difficulty qualifying for a conventional bank loan’. Their advertisements were different from standard real estate advertisements. For instance –</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">OWN MY HOME – No Banks Needed $558 p.wk + outgoings</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Consumer Protection WA took civil prosecution proceedings under sections 18 (1) and 30 (1) Australian Consumer Law alleging that the advertisements, which were displayed on websites and on house signs, falsely claimed: they had an ownership interest; that homes could be purchased with no bank loan; and the price disclosed was all that was payable.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Susilos admitted they made misleading representations in four of their advertisements. And so Justice Beech in the Supreme Court of Western Australia, Civil Division, was concerned only with the declarations, injunctions and pecuniary penalties that should be made, in the decision of </span><i><span style="color: black;">Commissioner for Consumer Protection v Susilo</span></i><span style="color: black;"> [2014] WASC 50.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Title - Nature of interest </span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Susilos did not have freehold title to the properties they advertised for sale as ‘Own my home’. Their ‘sale interest’ was an equitable interest either through taking a vendor option to purchase a property, or by entering into a joint venture with an owner to sell.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Susilos were unable to defend against the Commissioner’s assertion that their advertisements would mislead the public. Their junior barrister who acted pro bono had no choice but to agree that the advertisements were misleading, rather than arguing they had a ‘sale interest’, because the Susilos could not afford to fund the legal fees. His role was to make submissions as to penalty. It is regrettable that Consumer Protection WA did not offer to fund the Susilos’ defence as a test case, similar to what the ATO does when it wants to set a precedent, because this devalues the decision as a precedent.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Comment</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">: The misrepresentation was minor and could have been cured easily – by substituting ‘Own this home’ instead of ‘Own my home’. </span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Misleading conduct</span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;"> The related misrepresentation on the advertisement was ‘No Banks Needed’. The Susilos sold the property as a Rent to Buy, which means that a prospective purchaser does not need bank finance immediately to purchase the property.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Commen</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">t: The misrepresentation was minor and could have been cured easily by adding ‘to move in’ to conform with the practice that purchasers pay out Rent to Buy arrangements a year or two later on, using bank finance.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Price</span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;"> The advertisement disclosed only the ongoing Rent to Buy payments – it did not fully disclose the full price payable for the home.</span></span></div>
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<i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Comment</span></span></i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">: The misrepresentation was minor and could have been cured easily by adding ‘+ moving in and price payments’.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Other misrepresentations </span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Susilos made other misrepresentations, such as that they ‘bought houses fast’, they were part of a ‘group of investors’, and they ‘charged no commissions or fees’. They carried on a real estate business by marketing and selling properties for reward without holding a real estate agent’s licence.</span></span></div>
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<strong><i><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Penalties</span></span></i></strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;"> In imposing pecuniary penalties, the Court took into account that there was no evidence that anyone was actually misled by the conduct, or suffered loss or damage, the nature and extent of the conduct, no previous contraventions, the small scale of the business, the genuine belief that taking an option or entering into a joint venture was sufficient to give an interest in a property to sell, their co-operation in admitting the contraventions rather than contesting them, and their youth and inexperience.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The penalties imposed were much lower than the WA Commissioner had sought. They were $17,500 for Ms Susilo, $12,000 for Mr Susilo (both with time to pay) and the agreed legal costs of $8,000.</span></span></div>
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<strong><span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">How does the </span><i><span style="color: black;">Susilo</span></i><span style="color: black;"> decision affect the vendor finance industry?</span></span></strong></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">Justice Beech had in mind: “there is, or is likely to be, an active rent to buy industry” in Australia, which needs to comply with the Australian Consumer Law.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The Commissioner for Consumer Affairs did </span><i><span style="color: black;">not </span></i><span style="color: black;">challenge the legality of the </span><i><span style="color: black;">rent to buy</span></i><span style="color: black;"> / </span><i><span style="color: black;">vendor finance </span></i><span style="color: black;">arrangements used. This is because Rent to Buy arrangements for residential property in the form of Leases with an Option to Purchase (if back to back – Sandwich Lease Options) and Instalment Contracts (Terms Contracts) are legal in Western Australia, and indeed throughout Australia, although with limits in South Australia.</span></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10pt;"><span style="color: black;">The </span><i><span style="color: black;">Susilo</span></i><span style="color: black;"> decision provides a clear warning that vendor financiers need to avoid false or misleading information in their advertisements. And they need to hold a real estate agent’s licence if they are carrying on a business of marketing and selling properties.</span></span></div>
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<span style="font-size: 10pt;"><span style="font-family: Calibri;"><span style="color: black;">Source</span><span><span style="color: black;"> </span></span><span style="color: black;">- Anthony Cardato Cardato Partners </span></span><a href="http://www.lexology.com/"><span style="text-decoration: underline;"><span style="color: blue; font-family: Calibri;">www.lexology.com</span></span></a></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com1tag:blogger.com,1999:blog-6008969588880310217.post-78455322385062850262014-04-30T08:22:00.001+10:002014-04-30T08:22:04.762+10:00Best practice forms provided by Real Estate Excellence
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Name of folder online – forms within the folder listed below</span></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-size: 20pt; line-height: 115%;"><span style="font-family: Calibri;">Property Management
forms – folder </span></span></b></div>
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<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-size: 20pt; line-height: 115%;"><span style="font-family: Calibri;"><br /></span></span></i></b></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Application
forms and processing </span></b></div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Acceptance of property sight unseen</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Anti-discrimination booklet</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist – new tenant</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Company application form</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pet application form</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rental reference to other agency</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy application processing procedure</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
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</ul>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Folder name online - Best practice forms
completed</span></b></div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Bond increase letter to tenant (template)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
By law breach of agreement cover letter to
tenant<span style="mso-spacerun: yes;"> </span>(template)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Damage to premises breach cover letter to tenant
(template)</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Noise complaint cover letter to tenant
(template)</div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unapproved occupant cover letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unapproved pets cover letter to tenant</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 18pt;">
<span style="font-family: Calibri;">Form 11 Notice to remedy breach
completed examples</span></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Bond increase failure to pay</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Breaching body corporate by laws</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Damage to premises</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Emergency repairs not being advised</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Emergency repairs not advised water leak</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Illegal use of the premises –drugs</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Illegal use of the premises – pools</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Illegal use of the premises – smoke alarms</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Noise complaint</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrears</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine repairs not advised</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Special term breach smoking inside</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unapproved fixture or structural change</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unapproved occupants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unapproved Pay TV</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unpaid water bill</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Form 12 Notice to leave examples</span></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Agreement frustrated non liveability </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Contract of sale – periodic tenancies</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Noncompliance of tribunal order</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unremedied breach other than rent</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Unremedied breach – rent</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Without grounds</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 18a House best practice example (RTA Form)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 18a Unit best practice example (RTA Form)</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Break
lease forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Agreement to end tenancy agreement early –
mutual agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Break lease agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist – break lease</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant breaking lease – letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Change
of shared tenancy forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of shared tenancy – entry condition report
agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of shared tenancy agreement for tenant/s</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Forms
and checklist</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Authority for either party to authorise or sign
– lessor form </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Acknowledgement of tenancy documents – tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Appointment form acknowledgement for lessor
(management agreement)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of banking details – lessor form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist bond refund</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist break lease</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist lease renewal</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist new management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist new tenant </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Cleaning guide for vacating tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Company application form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for open homes – tenant agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for use of photos and images – tenant
agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Cover letter to lessor – copy of entry report
and lease agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Daily planner template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Daily priority list template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Database letter to tenant in default and monies
owing</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Electronic consent for tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Email tenants lease agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Entry condition report acknowledgment letter to
tenant – return in 3 days</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 11 cover letter for rent arrears</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 11 – repeated breaches cover letter for tenant
</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 12 – rent arrears cover letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 12 tenant vacating – lessor letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Key procedures and the entry condition report –
tenant agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Key sign in sign out register template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Keys – request to tenant for keys to be cut</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Landlord disclosure statement – for landlords to
provide disclosure</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lease renewal instruction form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to agency – we are taking over management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor – tenant in breach of agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor<span style="mso-spacerun: yes;">
</span>- curtains, blinds safety</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Monies owing above the bond – tenant letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
New agency taking over management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
No pool safety certificate to tenants for units
only</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Non return of entry condition report – letter to
tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Open homes booking form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool safety certificate – tenant </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Public liability details request and landlord
insurance details letter to landlord</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrear procedure</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrears letter to tenant – consistent 4 or
more days (prior to 8 days)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrears procedure – given to tenants at
sign up</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase letter to tenants - periodic<span style="mso-spacerun: yes;"> </span>- letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase letter to tenants – tenants on
periodic to fixed term</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase and new lease offer to tenants </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rental reference to another agency</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm maintenance instruction letter for
lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Survey form for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Survey form for tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy application form template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy application procedure form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy sign up acknowledgement (after viewing
Real Estate Excellence sign up CD)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant breaking lease – letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant information – fire evacuation plan</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy vacating the property – letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination management agreement with existing
agent – letter for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination management agreement by agency due
to maintenance</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termite and building inspection recommendation –
letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Time diary</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Transfer (assignment) of appointment</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Vacate cover letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Water invoice letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Weekly planner – time management plan template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Welcome letter to tenant – agency taking over
management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Withdrawing notice to leave for unremedied
breach letter to tenant</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
<span style="mso-spacerun: yes;"> </span></div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - General
forms and information</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Advertising expenditure approval form for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Advertising proof approval form for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Authority for either party to sign and authorise
letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Bond increase letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
By law breach of agreement letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of banking details for lessor to sign</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for staff member to represent the
licensee in tribunal </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Contractor letter – agency policies</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Database letter – tenant final warning</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Discrimination in accommodation – booklet for
lessors and agents</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Drug lab fact sheet from Qld heath</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Electrical safety laws – brochure for landlords</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
End of month closes fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to tenant – we are no longer managing the
property</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance obligation reminder to tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Management fee increase letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Mould fact sheet for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Password form to access information – lessor and
tenant form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Play it safe with asbestos – tips</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
PM weekly report template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool information sheet for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool safety letter for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Proof of identity checklist for lessors</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Property management file audit template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Property management meeting agenda</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Request for funds to pay account (lessor)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Safety switches fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Social media policy template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Solar panels and rental property information
sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant enquiry form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Welcome letter to tenant – agency taking over
management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Keys
- forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Key register template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Key sign in out register</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Keys – request for tenant to cut</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Folder name online – landlord letters</span></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Cover letter to lessor<span style="mso-spacerun: yes;"> </span>ECR and lease agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 12 tenant vacating</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 13 tenant vacating</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lease renewal instruction form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor letter regarding maintenance obligations</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor wishing to undertake own maintenance</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor wishing to use own contractors</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor pool safety certificate</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor blinds curtains safety</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance – lessor failing to attend</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Public liability detail request from lessor and
landlord insurance</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Request for funds to pay accounts</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine inspection cover letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine maintenance policy for lessors</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm instruction form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant breaking lease letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant in breach of agreement letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement with
existing agent – letter for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement due to
maintenance</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termite and building inspections recommendation
letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal details form </div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Lease
renewals - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist – lease renewal</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lease renewal instruction form for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance obligation reminder to tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase cover letter periodic letter to
tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase cover letter periodic to fixed term
agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent increase and new lease offer to tenants </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Maintenance
and Inspections - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Audit maintenance and inspection template to
audit procedures in office</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for use of images and photos letter to
tenant </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Contractor letter – agency policies</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Electrical safety laws – brochure</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Entry notice cover letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor letter regarding maintenance obligations</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor wishing to undertake own maintenance
letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor wishing to use own contractors letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor email template for routine maintenance
request</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lessor email template when they have not
responded to maintenance request </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor pool safety certificate renewal</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor – curtain and blind safety</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter / Email template to tenant – owner has
not responded to maintenance or not attending </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance – lessor failure to respond as
required</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance risk letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Mould fact sheet for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool information sheet for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool safety letter to owner</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Property inspection information for tenants </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Insurance details request form lessor –</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine inspection cover letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine inspection cover letter to tenant –
feedback after inspection</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine inspection report template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine maintenance policy template for agencies</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine maintenance policy template for lessors</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Routine maintenance policy for tenants </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm instruction form for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Smoke alarm letter for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant email template whey they have reported
maintenance </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant maintenance and request form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management due to maintenance
letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Terminate and building inspection recommendation
letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tips for inspecting decks and balconies</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - New business - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
PAMD form 20a completed (4 page example from
Fair Trading)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Acknowledgement of receipt of signed appointment
of agency copy</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Authority for either party to sign or authorise
– lessor form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Appraisal cover page</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Anti-discrimination booklet for landlords</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Landlord listing booklet (30 page word document)</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Attachment to the management agreement explaining
costs</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
BDM new business weekly report</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Body corporate standard by laws</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Checklist new management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
CMA template </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Do not call register laws</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Landlord disclosure statement for lessor to<span style="mso-spacerun: yes;"> </span>complete at sign up</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Leasing a property with a pool fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Letter to agency – we are taking over management</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Listing form template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
PAMD Form 20a explanatory notes for the lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Password form to access information – lessor and
tenant form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Proof of identity checklist</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Rental appraisal cover letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Scripts for new business</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
Tips on what to look for when listing a property
for rent</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1; tab-stops: 96.6pt;">
What we do for our management services –
template for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Rent
arrears - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 11 cover letter – rent to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 11 cover letter – repeated breaches</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 12 rent arrears cover letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to lessor – tenant in breach</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrear procedure</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrears letter to tenant – consistent 4
days</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent arrears procedure for tenants to sign</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Withdrawing notice to leave for unremedied
breach</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Sign
up forms for tenancy</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Body corporate by laws </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist new tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Cover letter to lessor – Entry report and lease
agreement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Disclosure to tenants best practice form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Electronic consent for tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Email tenants lease agreement template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Entry report acknowledge 3 day period for tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Entry report non return letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Maintenance obligations to tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Password form to access information – lessor and
tenant form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Pool information sheet for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Rent payment methods statement to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy document received acknowledgement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenancy sign up presentation acknowledgement
*using Real Estate Excellence sign up CD</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Tenant information fire evacuation plan</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form</div>
<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm;">
</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Termination
of management - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Letter to tenant – we are no longer managing</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Lost property report template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement with
existing agent – letter for lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement due to
maintenance</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Termination of management agreement</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Time
management - forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Daily planner</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Time diary</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Weekly planner – time management plan</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Tribunal
forms</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Affidavit template</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Application to attend hearing by remote
conferencing</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for staff member to represent licensee
in tribunal</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Credit card payment authorisation</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Enforcement of QCAT decision fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Non urgent QCAT application best practice
completed example</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
QCAT time frames for lodging fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
QCAT application checklist</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
QCAT application process</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Urgent application to Tribunal best practice
completed example</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name online - Vacates
– forms - folder</span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist bond refund </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist vacating tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Cleaning guide for tenants</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Consent for open homes – tenant form</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 12 tenant vacating – letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Form 13 – tenant vacating – letter to lessor</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Monies owing above the bond – letter to tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Vacate cover letter to tenant – lessor ending
lease</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Vacate cover letter to tenant general </div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div align="center" style="margin: 0cm 0cm 10pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 20pt; line-height: 115%;"><span style="font-family: Calibri;">Licensee and
Administration forms – Folder name</span></span></b></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name – Employment letters sourced from Fair Work</span></b></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Employment forms</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Annual leave application form</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Employment records for leave</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Employment records</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Fair work handbook</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Letter of final warning</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Letter of first and second
warning</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Letter of successful probation</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Letter of termination with notice</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Letter of unsuccessful probation</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Parental leave employer checklist</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Parental leave notification form</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Privacy breaches guide</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Roster template </span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Weekly time and wages record
worksheet</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder Name –
Licensee General information</span></b></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Anti
bullying guide for the workplace</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Australian
privacy principles changes as of March 2014</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Business
of your dreams plan</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Changes
to the Privacy Act – what you need to know</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Do not
call register – calling times</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Do not
call register – consent meaning</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Do not
call register - for the real estate industry</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Do not
call register – what is a telemarketing call</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Drug lab
awareness brochure for the office</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Drug labs
– know the risks</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Employee
or contractor article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Employment
authority template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">End of month closes – trust
account</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Example
job descriptions for assistant and property manager</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Facebook
content is advertising article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Facebook
implication – workplace</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>File
smart – electronic record keeping brochure</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Four
ways to improve sales article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Growing
the rent roll thoughts</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Incident
report – for staff reporting template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Interview
questions – property management<span style="mso-tab-count: 2;"> </span></span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Interview
questions – sales</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Licensees
– that was then, this is now article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Mail
register template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Managing
the risk of falls at the workplace</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Motivating
staff article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Obligations
for body corporate under Workplace Health and Safety<span style="mso-tab-count: 2;"> </span></span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Overview
of the Real Estate Award</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Personal
and Professional performance review template </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Pool law
guidelines for agents and owners </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Prevention
of workplace harassment article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Privacy
breaches guide</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Privacy
principles as at March 2014</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Professional
Indemnity insurance article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Proof of
identity checklist for clients</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Property
management file audit template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>QCAT
appeal case – agent effective cause of sale</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Real
Estate fraud prevention guidelines</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Slip,
trips and fall presentation to use in training article </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Slip and
trips fact sheet for agency risk management article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Slip and
trip falls guide for the workplace article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Social
media as recruitment tool –are there legal implications – article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Social
media policy template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Stronger
anti-discrimination laws take effect article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>SWOT
Analysis template</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Team
building training and activities article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Ten
steps to comply with privacy laws</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>The ten
roadblocks for business owner – article<span style="mso-tab-count: 1;"> </span></span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>The
world wide web of laws entangling social media – article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Tree and
fencing laws information </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Trust
account – what needs to be printed at end of month</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Underperformance
of staff – management guide</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Work
related stress presentation</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Workplace
harassment document</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Workplace
health and safety compliance checklist</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Workplace
health and safety law act guidelines</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Workplace
laws – body corporates and owners</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Workplace laws – due diligence</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Workplace laws – residential
premises</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Workplace laws – useful fact
sheet</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Workplace laws, what to do now</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="mso-tab-count: 1;"><span style="font-family: Calibri;"> </span></span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder Name - OFT
general requirement forms</span></b></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Complaints
attachment statement</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Complaints
handling requirements</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Complaints
register</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Employment
register</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Public
notice of PAMD code of conduct requirement</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>When a
certificate of registration is required for staff</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div align="center" style="margin: 0cm 0cm 10pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 20pt; line-height: 115%;"><span style="font-family: Calibri;">Residential sales forms
and information – folder name</span></span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">5 Folders online</span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;"> </span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name - Acknowledgement forms</span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name - General sales agency best
practice forms</span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name - Information sheets – best
practice</span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Folder name - Listing forms</span></b></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;">Folder name - Rental forms (sales</b>)</span></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<span style="font-family: Calibri;">Best practice
forms below</span></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt; tab-stops: 96.6pt;">
<span style="font-family: Calibri;"> </span></div>
<br />
<div style="margin: 0cm 0cm 10pt 36pt; tab-stops: 96.6pt;">
<span style="font-family: Calibri;">Acknowledgement of
receipt of signed appointment of agency copy</span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">Advertising expenditure approval
form for seller</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Advertising
headline examples</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Advertising
proof approval for seller<span style="mso-tab-count: 1;"> </span></span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Agency
statement to seller prior to listing as per PAMD s134a etc.</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Agreement
to end exclusive sales agency agreement with seller</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Agreement
to end sale agency appointment</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Auction
property and price disclosure – article</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Authority
for either party to authorise and sign – seller form</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Best
practice article for all salespeople to use in training and education of staff</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Buyer
letter – deposit not paid</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Change
of price instruction – seller form</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Change
of banking details - seller</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>CMA
requirements for property agents</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Community
tile contract acknowledgment for buyer</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Consent
for onsite auction – for tenant</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Consent
to use electronic transactions </span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Contract
presentation flowchart</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Daily
priority list</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Do not
call laws information </span></div>
<br />
<div style="margin: 0cm 0cm 10pt; text-indent: 36pt;">
<span style="font-family: Calibri;">No pool safety certificate – form
for buyers</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>PAMD
Form 22a best practice completed</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>PAMD
form 22a best practice completion guide</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Password
form to access information</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Seller
disclosure statement</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Seller
letter – buyer has not paid deposit</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Use of
photo images consent form for tenants</span></div>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"><span style="mso-tab-count: 1;"> </span>Written
evidence of listing appointment – form for tenants </span></div>
<br />
<div style="margin: 0cm 0cm 0pt 36pt;">
<span style="font-family: Calibri;">Updated personal information form</span></div>
<br />
<div style="margin: 0cm 0cm 10pt 36pt;">
<br style="mso-special-character: line-break;" /><span style="font-family: Calibri;">
<br style="mso-special-character: line-break;" />
</span></div>
<br />
<div align="center" style="margin: 0cm 0cm 10pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-size: 20pt; line-height: 115%;"><span style="font-family: Calibri;">Privacy Act forms and
information – folder name</span></span></b></div>
<br />
<ul style="direction: ltr; list-style-type: disc;">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Access and correction of information fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
April 2014 version 1 Member update</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Authority for either party to sign and authorise
– landlord letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Authority for either party to sign and authorise
– seller letter</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of banking details – lessor instruction
to agent</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Change of banking details – seller instruction
to agent</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Checklist – are we compliant with the privacy
act</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Collection personal information and making
people aware why fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Data quality and the privacy act </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Direct marketing and the privacy act</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Openness requirements under the privacy act</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Password form to access information – seller</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Password form to access information lessor and
tenant</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Personal information that is publicly available
fact sheet</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Privacy act – Australian principles </div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Privacy act training video</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Privacy principles as at March 2014</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Privacy questions – recommended article to
review</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Protecting other peoples information</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Release of information to law enforcement</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Scanning of documents and the privacy act</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Spam Act understanding consent – email and sms
marketing</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 0pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Training presentation power point for staff</div>
</li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal;"><div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin-bottom: 10pt; margin-top: 0cm; mso-list: l0 level1 lfo1;">
Updated personal information form – for client
and customer</div>
</li>
</ul>
<br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"> (c) <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-81296596239985783682014-04-30T08:20:00.003+10:002014-04-30T08:20:25.177+10:00Why are property managers so mean to each other? Part 2 - the other side<div style="text-align: justify;">
<span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 12pt;"><br /></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">I recently blogged my concerns about the behaviour of some property managers when handing over files to a new agency in a lost management situation. My focus and thoughts now are on the opposite; when a new agency takes over management and places unnecessary pressure on the old agent and potentially misleads a landlord.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">In Queensland the current law under the <em>Property Agents and Motor Dealers Act</em> requires a minimum 30 day notice period for termination of managements. In no circumstances can this be a lesser period. </span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">I believe the views are best expressed from an experienced property manager who emailed me in response to my original blog. Her view are set out below. </span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">“When we take a management over from another agent, we never abuse or bag out the other agent and merely focus on what we can do for them; not what their agent didn’t do. We also make a concerted effort to work with the outgoing agent and are happy to abide by their notice period requirements, if longer than 30 days is required by them. We respect that this is part of their agreement with the lessor and would also advise the lessor of this possibility of delay when taking over a new management that is already under management with someone else. We all work within the same legislation and respect their contract terms and we want our new managements to come across smoothly without stress or distress to any party, including the outgoing agent – however it appears that this is not common practice with some other agents.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">Our preference is also to end a management with an owner on as good a terms as we can, where possible…. However I believe that “mean” managers as you put it, are also often the ones taking over the management as opposed to losing it.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">What we have encountered on a few occasions in the last couple of years has been less than desirable behaviour and a total lack of disrespect by a couple of agents. </span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">One well known agent’s team member turned up unannounced demanding keys and producing a copy of an email appointing them that day. They have then stood in our reception and rung the owner and actively endeavoured to destroy any remnants of our business relationship with the lessor by among other things, advising that our office refused to hand over keys and that no wonder they are taking the management because we are so difficult. When we have called the owner back ourselves to discuss and advise that this notice from the agent in our reception, is the first that we knew about it, they have advised that the property is vacant and the new agent has told them that they don’t have to provide any notice period at all so why are “we” being difficult and refusing to hand over the property.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">Another agent who did a similar thing of turning up at one of our offices within an hour of the office receiving notice from the owner, then went to the vacant property, had their locksmith break in and change the locks and then sent an email to the property manager advising of the same and that they had let the property owner know that our agency were thieves (as the remote for the air-con was not at the property) and that if the pm went near the property, they would call the police on them and press charges for tress-passing as well as theft. On contacting the business owner of the office to discuss this, we were told that it was our own fault for mismanaging the property because the tenant owed money. (This tenant had been issued a notice to leave for failure to pay rent and a warrant of possession hearing was pending when they actually vacated.)</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">I believe that some property managers make it incredibly hard for the “old” agent and that this also has an effect on how our industry is viewed – I’m not sure of many other professions that general practice of building their business is to try and destroy someone else’s reputation through discrediting and demeaning them.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">I guess we don’t really need tenants and lessors actively discrediting our industry image when it appears that some of our own industry members are pretty good at doing this themselves.”</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">Let us hope that these actions are very few and far between for our industry's sake.</span></span></div>
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;"><span style="color: black;">(c) <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-86259033134785627602014-04-25T10:04:00.003+10:002014-04-25T10:09:58.886+10:00Why are property managers so mean to each other?<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">Did the title of this article make you read? I had to make an impact to hopefully assist in relation to ethical behaviours when managements are lost to other agents.</span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">Some property managers make it incredibly hard for the new agent acting for the owner when a management is lost. Why? No one likes losing business however property management is hard enough without infighting within ourselves.</span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">There are sometimes situations where there are question marks as to how the new agent actually gained the new business which resulted in the agency losing a valued client. Whilst this is frustrating and unethical, there is a saying that 'you cannot lose a happy client'. I agree with that statement to some extent; a client may well be happy but enticed due to lower fees therefore better for them. And that is the point, to them it is about them and to us it should be as well. We also would hope in most cases, that we may gain that client back again in the future. It is business, and is not personal. </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;">Property management is hard enough; regardless of your view of an agency or a fellow property manager, try not to make lives harder by delaying and or even refusing to pass on key documents on behalf of your lessor client. The point is we work for the lessor, the documents are the lessor's and we merely act on their behalf and although we have lost the business, we may get it back again plus want to be the professional person. </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;">Only provide copies and if you are concerned about cost of producing the documents, provide them electronically where able. Always keep originals in your office. </span><br />
<span style="font-family: Arial;"><br /></span><br />
<span style="font-family: Arial;">Following is a suggested best practice list of documents that should be handed over (QLD references);</span><br />
<span style="font-family: Arial;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">
</span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">Tenant ledger (which will show the tenant rent paid
to date)</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">Tenant application form and identification</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">Current General Tenancy Agreement</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">RTA Form 5 – change of lessor/agent</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">Entry condition report</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">All keys to the property</span></span></div>
<div style="margin: 0cm 0cm 10pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"></span><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: "MS PGothic";"><span style="font-family: Arial, Helvetica, sans-serif;">Any other matters outstanding such as maintenance
or relevant to the lessor upon handover</span></span></div>
<div style="margin: 6pt 0cm; tab-stops: list 14.2pt; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;"><span style="font-family: Arial, Helvetica, sans-serif;">If an
agency is not forthcoming in providing the recommended documents, ask the
lessor to obtain them. The lessor owns the file as managing agents are only
representing the lessor via the management agreement. </span></span></div>
(c) <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-1332447797374611582014-04-24T08:11:00.001+10:002014-04-24T09:44:23.612+10:00How come my rent roll is not growing?<br />
<div style="line-height: 115%;">
<span style="font-family: "Arial","sans-serif"; line-height: 115%;"><span style="mso-spacerun: yes;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">I receive enquiries on a
regular basis from licensees regarding consultancy/training services on ways to
‘grow the rent roll’. <span style="mso-spacerun: yes;"> </span>The comment I hear
often is ‘how come my rent roll is not growing?</span></span><br />
<span style="font-family: Arial;"><br /></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Before quoting or delivering
this service, I always endeavour to find out how the foundations are in the
agency first. There is of course no point putting a plan of action in place to
grow a rent roll without ensuring that the foundation of the property
management department is sound and running proactively.</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Some property management
departments have daily reactive chaotic management systems in place. I believe
that all property management departments always have a sense of ‘chaos’,
however the question is the chaos uncontrolled reactive or chaos controlled
proactive? If the case is the latter of chaos uncontrolled reactive, then there
is no point in my professional opinion throwing away valuable time and good
money trying to grow the rent roll.</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">I am a firm believer that
ensuring the basics of property management are in place, staff needs are
catered for (such as training, systems and support are in place) and a general
proactive day to day flow brings natural growth. It is imperative for any
business to maintain their current business first, prior to looking for more
business.</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">I have worked with many
great property managers and business development managers who do a sensational
job in bringing in new business, to only have the existing clients leave due to
dissatisfaction. When your agency is losing more business than what you are
bringing in on a monthly basis, there most likely is something wrong with the
foundation. </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">There is generally one main
reason most lessors leave agencies; a perceived or true perception of lack of
communication. Most licensees and property managers fully understand that
communication is the key to success in property management. Property management
is all about people; property is secondary. </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">A client of mine said the
other day that property management is easy if you have the right systems in
place. I could not agree more. The art of property management is challenging
only because of the people; not the actual day to day management and systems. </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%;">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">Prior to embarking on
spending good money and valuable time on ‘building the rent roll’, ensure your
systems, staffing, training and support mechanisms are in place.</span></span></div>
<div style="line-height: 115%; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; line-height: 115%;"><br /></span></div>
<div style="line-height: 115%; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; line-height: 115%;">(c) <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-67951919717328775482014-04-23T13:32:00.000+10:002014-04-23T13:42:51.340+10:00Real Estate Excellence customer service commitment<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">In line with my vision and mission statement since beginning Real Estate Excellence Academy Pty Ltd in January 2010, I have now extended my hours of service availability to member clients to 8am to 6pm Monday to Friday and 9am to 3pm on Saturdays. I am also available on Sundays for emergency advice via email. Subject to membership agreements plus if I am not training or travelling at the time, emails shall be responded to as soon as possible, as they already are. I understand that real estate is not a 9 to 5 position; therefore neither is mine. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Email is the preferred method of contact for sound risk management for both parties. Email is also preferred as the responses I provide for best practice support are not yes and no; the best practice responses are detailed and quote relevant legislation and other information as required to further educate and advise as thoroughly as possible. This policy also supports one of my many mantras to the industry; "If it is not in writing, it does not exist". </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;">My mission statement has and continues to be simply that "my job is to make your job easier" and to support my clients in every aspect of their business to the best of my ability. I have updated my service commitment as part of my business plan with continued focus on clients first. </span></div>
<span style="font-family: Arial;"><br /></span><br />
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: small;">Real Estate Excellence provides best practice support services to the industry in Queensland via membership. </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: small;">The services are provided via email and phone best practice advice, member updates which are full of up to date relevant best practice and legislation sent to members via email once a month (and in between as needed), discounted training services throughout Queensland, hundreds of best practice forms and much more. Members only deal with Stacey Holt as part of membership services. There is consistent continuity and no need to repeat information given to others as I know first hand any relevant background to situations and or the office. </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">The best practice support services include all areas of residential real estate; sales, auction, property management, administration and licensee information.</span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;">The PME system - Property Management Excellence which is a complete property management system for training, procedures, best practice and compliance is available to Platinum PME members.</span></div>
<span style="font-family: Arial;"><br /><br />
</span><br />
<div style="text-align: justify;">
<br /></div>
<span style="font-family: Arial;">
</span><br />
<div style="text-align: justify;">
<span style="font-family: Arial;">Thank you to the valued members of Real Estate Excellence for your business. It is greatly valued and appreciated. </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;"><br /></span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;">For more information about Real Estate Excellence visit <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></div>
<div style="text-align: justify;">
<span style="font-family: Arial;">Membership and the PME system is only available in Queensland. </span></div>
<span style="font-family: Arial;"><br /></span><br />
<span style="font-family: Arial;"><br /></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
<br />
<br />
<br />Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-30198644392124975362014-04-23T11:40:00.002+10:002014-04-24T10:12:44.747+10:00May 2014 Real Estate Excellence Member Update<br />
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><span style="font-family: Arial, Helvetica, sans-serif;">
</span><span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse; border-image: none; border: currentColor; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184;">
<tbody>
<tr style="mso-yfti-firstrow: yes; mso-yfti-irow: 0;">
<td style="background-color: transparent; border-image: none; border: 1pt solid black; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; padding: 0cm 5.4pt; width: 381.05pt;" valign="top" width="635"><div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Contents - 26 page edition</strong></span></span><br />
<span style="font-family: Arial;"><br /></span><br />
<span lang="EN-US" style="font-family: "Calibri","sans-serif"; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Member information update</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Member online for Platinum PME, Platinum and PME members</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Box for Gold, Bronze and Individual members</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Upcoming training events</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt; mso-outline-level: 1;">
<span style="font-family: Arial, Helvetica, sans-serif;">Architects call for tighter rules after estimates
up to 12,000 decks at risk of collapse</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt; mso-outline-level: 1;">
<span style="font-family: Arial, Helvetica, sans-serif;">New portable pool laws</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt; mso-outline-level: 1;">
<span style="font-family: Arial, Helvetica, sans-serif;">Queensland sticks to its guns on sale price
details</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt; mso-outline-level: 1;">
<span style="font-family: Arial, Helvetica, sans-serif;">$100k
Mackay re-sale loss cut to $50k in damages award</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">PME system users update</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: normal; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span></td></tr>
<tr style="mso-yfti-irow: 1; mso-yfti-lastrow: yes;"><td style="background-color: transparent; border-color: rgb(0, 0, 0) black black; border-image: none; border-style: none solid solid; border-width: 0px 1pt 1pt; mso-border-alt: solid black .5pt; mso-border-themecolor: text1; mso-border-top-alt: solid black .5pt; mso-border-top-themecolor: text1; padding: 0cm 5.4pt; width: 381.05pt;" valign="top" width="635"><span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Licensee/Administration
Best Practice</span></span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span style="color: windowtext; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold;"><span style="font-family: Arial, Helvetica, sans-serif;">What can administrators
and receptionists do in a Real Estate Agency if they do not hold a
Salesperson’s Certificate of Registration? </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b><span style="font-family: Arial, Helvetica, sans-serif;">Property
Management Best Practice</span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span style="font-family: Arial, Helvetica, sans-serif;">Proposed amendments to the RTRA Act – minimum
housing standards </span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span style="font-family: Arial, Helvetica, sans-serif;">New RTA form 11 – rent arrears best practice
completion</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b><span style="font-family: Arial, Helvetica, sans-serif;"> </span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b><span style="font-family: Arial, Helvetica, sans-serif;">Sales
Best Practice</span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="-ms-text-justify: inter-ideograph; line-height: 115%; margin: 0cm 0cm 0pt; text-align: justify;">
<span lang="EN-US"><span style="font-family: Arial, Helvetica, sans-serif;">What
an agent should disclose if a property has an unsavoury past (article) </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="-ms-text-justify: inter-ideograph; line-height: 115%; margin: 0cm 0cm 0pt; text-align: justify;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Disclosure of a death and other matters to
prospective tenants and buyers</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"> </span><b><span style="font-family: Arial, Helvetica, sans-serif;"> </span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Landlord
newsletter topic letter <u>(attached </u>to the Member update each month –
not included in individual membership package) <span style="mso-spacerun: yes;"> </span>- Tenancy application forms</span></span></b></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="mso-bidi-font-family: Arial;"><span style="mso-spacerun: yes;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><span style="font-family: Arial, Helvetica, sans-serif;">
</span><span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse; border-image: none; border: currentColor; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;"><tbody>
<tr style="height: 12.5pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0; mso-yfti-lastrow: yes;"><td style="background-color: transparent; border-image: none; border: 0px rgb(0, 0, 0); height: 12.5pt; padding: 0cm 5.4pt;" valign="top"><span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="mso-bidi-font-family: Arial;">QCAT case study</span></b><span lang="EN-US" style="mso-bidi-font-family: Arial;"> <b style="mso-bidi-font-weight: normal;">of the month-</b> case for
review and staff training <b style="mso-bidi-font-weight: normal;"><u>attached</u></b><u>
</u>to the member update <span style="mso-spacerun: yes;"> </span></span><span lang="EN-US" style="color: black; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></span><span style="color: black; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="mso-spacerun: yes;"> </span></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="color: black; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;">Real Estate
Excellence privacy policy is online at </span><a href="http://www.realestateexcellence.com.au/"><span style="color: #cc9900; font-family: Arial, Helvetica, sans-serif;">www.realestateexcellence.com.au</span></a><span style="font-family: Arial, Helvetica, sans-serif;">
</span></span></b></div>
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="font-family: Arial, Helvetica, sans-serif;"> <span style="mso-spacerun: yes;"> </span></span></span></b></div>
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="mso-spacerun: yes;"><span style="font-family: Arial, Helvetica, sans-serif;">Emailed to members the week of 28th April 2014 plus uploaded online in the Member update folder</span></span></span></b></div>
<div style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Calibri","sans-serif"; mso-ansi-language: EN-AU; mso-bidi-font-family: Arial;"><span style="mso-spacerun: yes;"><br /></span></span></b></div>
</td>
</tr>
</tbody></table>
<div style="line-height: 115%; margin: 0cm 0cm 0pt;">
<br /></div>
</td>
</tr>
</tbody></table>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-65507452682327523842014-04-23T11:31:00.000+10:002014-04-23T11:46:42.130+10:00Tips on how to create and maintain a successful property management business <br />
<div style="margin: 0cm 0cm 0pt;">
<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">I am often asked how can
we create and maintain a successful property management business. I don’t know
if there is a secret as such but I do believe there is process to follow in
order to achieve the goal of a productive, efficient and compliant business.</span></div>
<div style="margin: 0cm 0cm 0pt;">
<span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;"><br /><span style="font-family: Arial, Helvetica, sans-serif;"></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Property
management is not hard; however I know that is not easy either. People are our
core focus and our core business so having people skills is requirement number
one; with this is also the need to ‘like’ dealing with people. Customer service
is the core focus of all property management businesses.</span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Property
and management come a very close second after customer service. I have always
been of the belief that you cannot create systems and best practices without
knowing the relevant legislation surrounding the procedure. It quietly
fascinates me (always without ever judgement) of how many people create and
develop best practice systems for their offices without actually having
referenced the legislation in order to build the foundation. </span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">I
believe that in order to create and maintain a successful property management
business there needs to be the following systems and actions in place; </span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Understanding of all
relevant legislation and train on this often</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Create and maintain a
culture of customer service - customer service is not a 'department'</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Have a system for all
procedures and everyone follows it</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> Ensure
there is always a team environment full of</span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;"> support and understanding</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Everyone in the team has
a voice and is heard</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Weekly staff meetings
that include staff training and development </span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Develop the
understanding of demanding and commanding respect</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Understand what being a
manager means</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Negotiate, communicate
and educate tenants and landlords</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Nothing is your problem;
unless you created it or want it to be your problem</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">All you can do is your
best and remain professional</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 48pt; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;">·</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: Symbol; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Have the understanding
and culture in your office of the following for procedures</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Task - DO</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Follow up</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Follow through</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Outcome - the end</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 1em 0px 1em 84pt; mso-add-space: auto; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="line-height: 115%; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;">o</span><span style="line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Courier New"; mso-fareast-language: EN-AU;"> </span><span style="line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">All property management
tasks should ‘end’ and not be left open. For example outstanding routine
maintenance requests should be closed at some point with an outcome such as a
work order, owner said no, owner didn’t respond. Tenant advised and provided
advice to contact the RTA (or relevant tenancy state body) for more advice. (This is just a sample of advice I
would actually provide however for purposes of a short blog has been kept
brief)</span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 10pt;">
<span style="font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">If I
can help your business with systems, training, best practice, support or anything else
property management, please contact me. </span><a href="http://www.realestateexcellence.com.au/"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; line-height: 115%; mso-bidi-font-family: Arial; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">www.realestateexcellence.com.au</span></a><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Real Estate Excellence has a property management system called PME (Property Management Excellence) - visit the website and or contact me for more information. </span><br />
<br />
<br />
<br /></div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-46884481440851949902014-04-22T10:12:00.004+10:002014-04-22T10:12:57.843+10:00Simple tips for growing the rent roll - Property Management Excellence
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<div style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;">
<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">The following information is an e<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">xtract from the PME (Property Management Excellence) manual, chapter 2.5 which forms part of the PME system. The PME system is a service provided by Real Estate Excellence. </span></span></div>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Set
goals and tasks such as; </span></li>
<ul style="margin-top: 0cm;" type="circle">
<ul style="margin-top: 0cm;" type="square">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Follow
up requirements (how often are you going to ‘touch’ the prospective
client)</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Carry
out research to collect useful information for database emails such as
new developments in the area, news stories relating to<span style="mso-spacerun: yes;"> </span>real estate sales and or rentals, plus
market information and suburb/area news </span></li>
<ul style="margin-top: 0cm;" type="disc">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level4 lfo1; text-align: justify;"><a href="http://www.realestate.com.au/"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">www.realestate.com.au</span></a></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level4 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Your
local newspaper website</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level4 lfo1; text-align: justify;"><a href="http://www.couriermail.com.au/"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">www.couriermail.com.au</span></a><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;"> and
</span><a href="http://www.brisbanetimes.com.au/"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">www.brisbanetimes.com.au</span></a><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;"> or
any relevant local websites in your area</span></li>
</ul>
</ul>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Check
RTA (or your equivalent state body for tenancy) website each month *such as 23<sup>rd</sup> – set up monthly
recurring task</span></li>
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<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Use
the vast array of information available on the RTA website to assist in
educating tenants and lessors plus for content in the agency newsletter.
Ensure that the source for where information is obtained from is
referenced.</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Subscribe
to the RTA ( or relevant state body) free updates which are sent to you via email</span></li>
</ul>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Utilise
the landlord information sheets provided by Real Estate Excellence every
month as part of Membership services. All you need to do is add any minor
additional information to personalise and insert your agency logo</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Phone
up to 5 existing lessors per day using script suggested in chapter 2.7 of PME</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Email
on the 30<sup>th</sup> of each month to database as stated above – set up
a monthly recurring task – make meaningful ‘brief’ touches</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Set up
recurring task of phoning the warm database</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Set up
recurring task of phoning cold database every six months </span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level2 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Ensure a follow up and follow through system is in place for all potential landlords such as categories of hot, warm and cold. </span></li>
<ul style="margin-top: 0cm;" type="square">
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Hot
landlord database generally means lessors who are ready to commit in
under a month</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Warm
landlords generally means people who may be ready to commit in three to
six month</span></li>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Cold landlords
generally mean people who are lost managements and or lost opportunities
for management.</span></li>
</ul>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;"> A huge key to the secret of growing the rent roll success is simple - follow up and follow through with people plus build and maintain relationships using a consistent system. </span></li>
</ul>
<li style="color: black; font-family: "Calibri","sans-serif"; font-size: 11pt; font-style: normal; font-weight: normal; margin: 0cm 0cm 10pt; mso-list: l0 level3 lfo1; text-align: justify;"><span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">Extract from PME chapter 2.5 of the PME manual which forms part of the PME system</span></li>
</ul>
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<span style="mso-bidi-font-family: Arial; mso-fareast-font-family: Calibri;">(c) <a href="http://www.realestateexcellence.com.au/">www.realestateexcellence.com.au</a> </span></div>
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Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0tag:blogger.com,1999:blog-6008969588880310217.post-50622097880511213662014-04-07T10:53:00.001+10:002014-04-07T10:53:51.965+10:00Anzac Day Laws for Queensland Real Estate Agents - Lest we Forget <div class="post-body entry-content" id="post-body-354295039911161514" itemprop="description articleBody">
<br /><div align="center" class="MsoNormal" style="margin: 0cm 0cm 10pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="color: black; line-height: 115%; mso-themecolor: text1;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Anzac Day – Trading Hours - Queensland Real Estate</span></span></b></div>
<br /><div align="center" class="MsoNormal" style="margin: 0cm 0cm 10pt; text-align: center;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="color: black; mso-themecolor: text1;"> </span></b>The trading hours of shops in Queensland are regulated by way of the <i>Trading (Allowable Hours) Act 1990</i>, supported by the <i>Trading (Allowable Hours) Regulation 2004 </i>and various trading hours’ orders made by the Queensland Industrial Relations Commission<span style="line-height: 115%; mso-ansi-language: EN-AU;">.</span></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;">Section 34 below sets out that the business of selling Real Estate cannot occur on Anzac Day however rental transactions can<span style="line-height: 115%; mso-ansi-language: EN-AU;"> occur.</span></span></span></div>
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<b><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">34 Real estate sales prohibited</span></b></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">A person must not conduct the business of selling real estate on Anzac Day.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">Maximum penalty—40 penalty units.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><b><i><br /></i></b></span></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><b><i><br /></i></b></span></span></div>
<div class="MsoNormal" style="-ms-text-justify: inter-ideograph; margin: 0cm 0cm 10pt; text-align: justify;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: x-small;"><b><i>sell </i></b>includes—</span></span></div>
<br /><div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(a) offer or attempt to sell; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(b) supply or receive for sale; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(c) have in possession for sale; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(d) exhibit or expose for sale; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(e) send, forward or deliver for or on sale; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(f) cause or permit to be sold, offered for sale, exhibited or exposed for sale or sent, forwarded or delivered for or on sale; or</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; mso-layout-grid-align: none;">
<span style="font-family: "Times-Roman","serif"; mso-ansi-language: EN-AU; mso-bidi-font-family: Times-Roman;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: x-small;">(g) have in possession, exhibit or expose for any purpose of advertisement, trade or gain</span></span></div>
</div>
Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com3tag:blogger.com,1999:blog-6008969588880310217.post-63461434784398538462014-04-04T08:06:00.000+10:002014-04-04T08:06:41.338+10:00File note system tips for property managers<span style="font-family: Arial, Helvetica, sans-serif;"><br />A file note system should be in place for all calls taken and received in the office with the recommended file notes of all conversations with lessors, tenants and other relevant third parties to be only taken the following ways;</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br />• A task in the computer trust program under the relevant person such as tenant file.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br />• An email to the caller summarising the call and then the email to be cut and paste once sent and put into the computer trust program under the relevant person such as landlord file.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br />• The day book for the staff member which should be a book that is not loose leaf and when the book is full it is given to the licensee to store as part of archive and record keeping. (no sticky notes!) Each time a file note is made in the day book the date, time, caller and conversation is recorded. Ideally this is then put into the trust account program.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br />• It is recommended that all staff are provided telephone headsets and an office policy is that a call cannot be taken or made without the headsets on and the relevant system for recording the call is in place. This will sometimes mean putting the caller on hold for a moment whilst the system is put into place.</span><br />
<span style="font-family: Arial;"><br /></span><br />
<span style="font-family: Arial;">(c) An extract from the PME manual which is part of PME system chapter 1.8 </span><br />
<span style="font-family: Arial;"><a href="http://www.realestateexcellene.com.au/">www.realestateexcellene.com.au</a> </span>Anonymoushttp://www.blogger.com/profile/05154841668692617535noreply@blogger.com0