December Real Estate Excellence Member Update 2013

December Real Estate Excellence Member Update contents

Merry Christmas and a note from Stacey Holt Member invoices – quarterly and six months Change is coming – what you need to know about the new legislation Member Facebook group PME system users update QCAT Case attached to member update

Licensee/Administration Best Practice Staff diaries and day books Training Video – what we all need to know for now in relation to the upcoming changes to legislation   Sales Best Practice Best endeavours: court considers real estate contract terms   Property Management Best Practice Certainty for how to complete the Form 11 Notice to Remedy Breach – rent arrears   PME for Platinum Elite members Accessing membership information online Disclaimer – on the last page Landlord newsletter topic letter  (attached to the Member update each month) Landlord sued $300,000 over balcony collapse   QCAT case study - case for review and staff training attached to the member update       www.realestateexcellence.com.au Posted online for members 29th November 2013 - Emailed to members on Monday 2nd December 2013

Property Occupations Act - Queensland Real Estate Industry new legislation

Real Estate Excellence has produced a training video on what your agency needs to know about the new legislation coming soon.

The video is available to Members of Real Estate Excellence only.

Real Estate Excellence Academy will be providing the following information in coming months to assist members in preparing for the new laws;

Comprehensive member updates relating to residential sales, licensee, administration and property management

Training webinars

Face to face training throughout Queensland

The PME (property management excellence) system will be updated

Information online for members in new folder called "NEW legislation coming"

Best practice forms for sales, licensee, administration and property management will be updated as pat of Platinum Elite membership.

Members - if you would like to view the training video link, simply email me. The link will be emailed to members early next week with the December member update.

Thank you, have a great week.

Interested in membership? There are many services and benefits for your agency - Two options - Property Management only OR residential sales, licensee, administration and property management.


www.realestateexcellence.com.au

Platinum Elite membership with Real Estate Excellence

Platinum Elite Membership with Real Estate Excellence

·        Industry expertise and best practice support from an industry leader – you only ever deal with Stacey Holt

·        Professional, prompt and personal services

·        Best practice advisory services in the areas of residential property management, sales, administration and licensee matters

·        Up to date best practice advice on areas of agency compliance, risk management and best practice

·        Monthly member update sent via email full of best practice advice, up to date information relevant to the industry to use for staff training and education. The update is in four parts – General Industry update, Licensee/Administration, Residential Sales and Residential Property Management

·        No Lock in Contracts  

·        No start-up costs other than  the first three months membership to be paid in advance upon commencement

·        Monthly Payment option in advance or quarterly/six monthly instalments

·        Services can begin within 24 hours or a date nominated by you

·        PME – Property Management Excellence Policies and Training System (one off cost) – optional additional benefit for only one fee of $900 plus GST 

·        Over 500 best practice forms and information – property management, sales, administration and licensee. (Best practice forms can be designed upon request).

·        Discounted training and discounts on other services including webinars - $70 per person face to face training - $44 for webinars (Property management webinars are free if using PME system) prices include GST

·        Landlord monthly education/information newsletter template

A property management only service is also available.
Individual membership also is an option for staff of non member offices.

 

For more information and or the full proposal please contact us via the website below

www.realestateexcellence.com.au

Qld service currently only. NSW coming soon.

Listing a rental property for sale - tips for salespeople

All salespeople would agree that common courtesy goes a long way (in most cases) when listing a rental property for sale. Most would understand that for the tenant, there is often a feeling of fear and alarm when they are advised that the property they currently call home is now for sale. Salespeople in the past have learnt the hard way of the questionable practice of only meeting the tenant/s for the first time when they are conducting the first inspection with buyers. As there has been no opportunity to meet, greet and explain the process to the tenant prior, the salespeople if often met with contempt by the tenant.

A best practice tip carried out by most salespeople is to invest is in a courtesy phone call upon listing the property for sale to the tenant explaining the situation and process. This phone call may go a long way in alleviating any fears that the tenant may have plus respond to any questions about the process. A better practice is to make an appointment for a face to face meet and greet; we all would agree that good old fashioned customer service and courtesy is needed in this sometimes quite delicate situation. That half an hour spent out of your day could save you hours of grief in the near future and could assist greatly in having the tenant work with you as opposed to against you.

 

If you are a member office of Real Estate Excellence and would like a compliance fact sheet for sales staff training and education in regards to listing and selling rental property please contact us.

 

www.realestateexcellence.com.au

Real Estate Excellence November Member update 2013

Member Update - November 2013 - contents   Scammer arrested; property fraud Housing minster responds PME system users update QCAT Case attached to member update

Licensee/Administration Best Practice Substitute licensee     Sales Best Practice The cooling off period   Property Management Best Practice Let only and multi listing appointments     Disclaimer – on the last page Landlord newsletter topic letter (attached to the Member update each month) Sewerage charges   QCAT case study - case for review and staff training attached to the member update   Michel and Anor v Belle Property Buderim; Bendall v Michel and Anor [2012] QCAT 379

The member update will be emailed to members on the 6th November 2013 and available online today 4th November 2013