Property Management system - training and procedures

 'PME was a dream for ten years in my mind. PME tooks two years to write

 and is my proudest achievement yet" - Stacey Holt.

I started my company Real Estate Excellence in January 2010  with a clear passionate vision of building a business based on personal and professional services. That I know I am achieving.

The creation of PME was one of my main goals that I set out to achieve and once my business was up and running, I got to writing in mid 2010 with the first edition released in July 2012.

My goal with PME is a training and procedures system to cater for all types of businesses and people. The manual which is a 260 plus page book can be read and utilised in hard copy, online or on iPad or iPhone through an app plus using iBooks. Updates to the manual are provided online.

 

My business is also about long term relationships therefore the system has many other benefits for a small monthly subscription including FREE property management training webinars which are recorded and uploaded online to watch anytime, best practice forms, advisory support services via email, QCAT decisions and appeals uploaded online for staff training and education plus many other benefits. I also do not believe in locking people into contracts; I run my business on old fashion values.

"I guarantee that you and your staff will love PME and guarantee that the system will save your business time, money and improve effeciencies" - Stacey Holt

 

 

Visit www.propertymanagementexcellencesystem.com for more information

Changes to Body Corporate laws for Queensland

Changes to the Body Corporate and Community Management Act

 

 

Changes to the Body Corporate and Community Management Act 1997 (BCCMA) have simplified requirements for disclosure statements given to buyers of existing or proposed lots.

 

From 1 August 2013, disclosure statements no longer need to:

• state the extent to which annual contributions payable by the owner of the lot are based on contribution schedule entitlements or interest schedule entitlements; or
• include a copy of the Community Management Statement (CMS).

Other changes to the BCCMA include:

• if after the contract date but before settlement date a new CMS is recorded, the seller is no longer required to give the buyer a copy of a new CMS within 14 days; and
• the removal of the buyer’s right to terminate where the CMS attached to the contract is different to the most recent CMS provided to the buyer (given the removal of the seller’s obligation to provide a CMS before entering the contract and copies of any new CMS recorded after the contract is entered into).

Source

Barry.Nilsson. Lawyers

Freeda Stevenson

Australia

August 19 2013

 

www.bnlaw.com.au

September 2013 Real Estate Excellence Member Update

September 2013 Member Update   Staff details – are they up to date? Emails to third parties reminder Amendment to membership agreement Real Estate Excellence Training information    Administration training being held throughout Queensland    Training CD’s  Property Management Excellence Convention 2013 Criminal conviction for pool owner Changes are coming - PAMD Act Guide to ATO rental properties 2013 Real Estate agent receives prison sentence PME system users update QCAT Case attached to member update

Licensee/Administration Best Practice Inspections and Maintenance – audit recommendations   Sales Best Practice Tips on being a sales champion   Property Management Best Practice QCAT –  Part 2 – QCAT form 2, form 8 and affidavit of service   Landlord newsletter topic letter (attached to the Member update each month)  Outgoings for the property that the lessor must pay for   QCAT case study - case for review and staff training attached to the member update   Emailed to members in the first week of September   http://realestateexcellenceacademy.eventbrite.com.au

QCAT training

QCAT has changed our industry greatly since it begin in December 2009.

Staff today need specialised training and support in the area of tribunal. Real Estate Excellence have developed a four CD training package to ensure that your current and future new staff are trained in this very important area.

A recent decision handed down in QCAT (appeal) enforced that an agency pay compensation to the tenant; not the owner. Does your agency know about the QCAT Form 45 that should have been completed to prevent this from occuring (or at least trying to)? Real Estate Excellence members and PME system subscribers refer to the August update for more information if needed as this was provided to you as a matter of urgency due to the decision.

The CD has four different sessions to be held of course anytime in your agency once purchased. If you are a PME system user, the training plus (much more) is online for you.

For other training information to suit you agency needs that are affordable please visit http://realestateexcellenceacademy.eventbrite.com.au

The QCAT Training CD includes FOUR separate training sessions


* one hour training  on QCAT procedures

* completing a QCAT form 2 - urgent and non urgent application - half an hour

* half hour training  on what we must know about QCAT including tips on how to use the website

   Recordings – ordering transcripts
   Reopening a matter – QCAT form 43
   Counter application  - QCAT form 8
   Published decisions – how to find
   Enforcement of a decision
   Request for reasons form
   Appeals -  QCAT form 39
   Joining the landlord – QCAT form 45

* half hour training on what is an urgent application

The CD will also include a workbook , best practice completed QCAT form 2 for urgent and non urgent applications and QCAT published decisions and appeals (over 100 cases to study) as at date of CD order to study and review.

Training CD's are pre recorded webinars presented by Stacey Holt.

Order online or by emailing Stacey Holt stacey.holt@realestateexcellence.com.au

 

CD's are .wmv file format

Real Estate Excellence Administration Training forums

Real Estate Excellence Administration training forums

 

The following forum is being held throughout Queensland in September and October 2013 (one session per area)

 

For more information please visit

 

http://realestateexcellenceaceademy.eventbrite.com.au

 





Compliance and best practice tips for completing the PAMD Form 20a and 22a

including where staff go wrong when completing the forms

 

 (Best practice completed Form 20a and 22a will be provided to use for your own staff training)

 

Landlord and Seller Disclosure - best practice advice and risk management systems  (best practice forms for agency procedures are available to attendees as part of the forum)

 

What every administrator needs to know about the PAMD Code of Conduct for their licensee

 

What must be on display at your office including information about complaints handling procedure requirements and the Privacy Act

 

PAMD Act and employment requirements

 

General industry update on compliance and industry matters including the upcoming Property Occupations Act and the Agents Financial Administration Act

 

Administration Training CD's - need more training?     Receptionist training CD's available, click on the link for more 

  http://receptionisttrainingrealestateexcellence-eorg.eventbrite.com.au/  

Property Management Training CD's

Property Management Compliance, Best Practice and Risk Management Training CD's (QLD Only)

http://propertymanagementrainingqueensland-eorg.eventbrite.com.au/ 

 

 $99 per CD including GST and postage. Each CD is half an hour in length (estimate).

 

Workbook and best practice forms included with each CD. Purchase 5 for $440 including GST.

More than 10 cd's per order, $77 per CD including GST.

 If you are a PME system subscriber or a Platinum member office with the PME system, the training below already included in the system and is able to be viewed online.

Processing tenancy applications

Time management tips for property managers

Where do these laws from and why we need to know

Significant breaches of tenancy – what are they and what can we do?

How to complete breach notices

Explaining the management agreement to the owner and Management agreement best practice update regarding the continuing appointment and end date

Routine inspection tips

Advertising property, showing property and owner feedback

QCAT Form 2

Landlord obligations including disclosure

Tips on using the RTRA Act

Rental properties for sale

Tips for newcomers and refresher for the experienced PM

Property Managers - Did you know - common myths

Tips on how to be an excellent property manager

Break leases - the law and best practice

PAMD Code of Conduct for property managers

5 reasons a notice to leave can be issued to a tenant

PM Development programme

7 ways to legally end a tenancy and 5 reasons a tenant can be listed on a database

Tenant obligations and the RTRA Act

Binding a tenant lawfully
Significant changes to tenancy - lease renewals

Questions that all property managers should know the answers too

Questions that all property managers should know the answer too - Part 2

Do you know the answers to these questions?

Rent arrears – best practice and the law

Time management tips for property managers

For more information  and or to order please contact Stacey.holt@realestateexcellence.com.au
The training CD's are precorded webinars that have been recorded live by Stacey Holt.
Real Estate Excellence has a service guarantee. 100% satisfaction.  

Property Management Excellence Convention 2013 - 17th and 18th October

17^th and 18^th October 2013 -  Brisbane Exhibition and Convention Centre, Brisbane

“Be the best that you can be”

For more information visit www.pmeconvention.com

Tips on career development

·    Understanding the role of a property manager today

·    Understanding the legislation framework

·    Understanding the legislative duty to the landlord

·    Common law, statute law, contract law

·    Using the right language in your career

·    Dispute resolution tips

Time management presented by Amy Sanderson - LJ Hooker Corporate

Take control of your day – or everyone else does! Tips to take control and also to be a proactive productive manager!

 

 New Business Development presented by Tara Milzewski - BDM Academy

An hour of power - to be the best BDM you can we all need to understand the power of influence.

Understanding the most important document in the business

·    Best practice completion of the management agreement

·    Tips on explaining and presenting to landlords

·    Landlord disclosure

·    Agency requirements when signing up a new client

Commencing the tenancy lawfully

·    Rent payment methods – ensuring your agency is complying with law

·    Binding the tenant lawfully upon acceptance

·    Tips on how to do a tenancy sign up effectively

·    Entry condition reports – beginning with the end in mind

Managing tenancy effectively

·    Rent arrears procedures and tips

·    Lease renewals procedures and tips that will save time!

·    Routine inspections – how to carry out a routine inspection

·    Maintenance – emergency and routine procedures

Ending a tenancy correctly

·    How tenancies can legally end

·    Tips on carrying out a vacate

·    Dealing with disputes at vacate

·    Bond disputes

 Tribunal

·    Urgent and non-urgent matters

·    Decisions and appeals – what every property manager must know

·    Tips on presenting to tribunal